Terms of Service

1. Acceptance

These Terms of Service ("Terms") are a binding agreement between you and VitalSync ("VitalSync," "we," "us"). By accessing or using vitalsync.fit and any related services (the "Service"), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old to create an account. The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

3. Accounts & anonymity

VitalSync is a pseudonymous community. You choose a username; you do not need to post your real identity. You are responsible for account security, everything posted from your account, and keeping your contact email current. One account per person — coordinated accounts or sockpuppets are grounds for termination.

4. User conduct

You agree to follow our Community Guidelines. You will not:

• Post false, misleading, or deceptive content, including fake reviews or undisclosed paid endorsements.
• Post harassment, hate speech, threats, or doxing.
• Post medical misinformation or instructions that could foreseeably cause harm.
• Impersonate any person, brand, clinician, or VitalSync staff.
• Scrape, harvest, resell, or redistribute the Service or user content.
• Circumvent security, rate limits, or moderation systems.
• Use automated means to create accounts, post, or vote.
• Infringe intellectual property, publicity, or privacy rights.

5. Your content — license to us

You retain ownership of the content you post ("User Content"). You grant VitalSync a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to host, store, reproduce, modify (for format and moderation), publish, publicly display, publicly perform, and distribute your User Content in connection with operating, promoting, and improving the Service. You represent that you have the rights needed to grant this license and that your User Content does not violate any law or third-party right.

You can delete your User Content at any time from your account. Residual backup copies may persist for a reasonable period; aggregated, non-identifying derivations may remain indefinitely.

6. Moderation

We use automated systems (including Anthropic Claude — see our AI Policy) and human moderators to review content. We may remove or restrict User Content, suspend, or terminate accounts that violate these Terms or our Community Guidelines, with or without notice.

7. Sponsored listings & affiliate relationships

Certain brands, clinics, and services pay for visibility on VitalSync. Paid placements are labeled Sponsored. Sponsorship does not allow editing user reviews, suppressing negative ratings, or altering aggregate scores. We participate in affiliate programs (including the Amazon Services LLC Associates Program) and earn commissions on qualifying purchases. Full disclosure at /disclosures.

8. Medical disclaimer

VitalSync is a consumer publisher and community, not a healthcare provider. Nothing on the Service is medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making health decisions. See our Disclaimer for the full notice.

9. Business subscriptions

Brand and clinic subscriptions are billed via Stripe under the plan selected. Fees are non-refundable except where required by law. Cancellation ends recurring charges at the end of the current billing period; previously paid fees are not pro-rated.

10. Intellectual property

Other than User Content, the Service, including VitalSync's logo, brand, code, and editorial content, is owned by VitalSync or its licensors and protected by copyright, trademark, and other laws. We grant you a personal, non-transferable license to use the Service for personal, non-commercial purposes, subject to these Terms.

11. DMCA / copyright

We respect copyright. If you believe material on the Service infringes your work, follow the procedure on our DMCA page. We maintain a repeat-infringer termination policy.

12. Termination

You may close your account at any time from settings or by emailing support@vitalsync.fit. We may suspend or terminate your access at any time for violation of these Terms, legal reasons, or to protect the Service or its users. Sections that by their nature should survive — licensing, disclaimers, liability, indemnity, dispute resolution — survive termination.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES — EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE — INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT USER CONTENT IS ACCURATE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VITALSYNC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow these limits; they apply to the fullest extent permitted.

15. Indemnification

You will indemnify and hold VitalSync harmless from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your User Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any third-party right.

16. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules, except that mandatory consumer-protection rules of your place of residence may apply.

17. Arbitration & class-action waiver

Please read carefully — this affects your legal rights.

Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, or (at your election) the AAA Consumer Arbitration Rules. The seat of arbitration is Wilmington, Delaware; proceedings may be conducted by video. Small-claims court actions within its jurisdiction are excluded.

Class-action waiver. You and VitalSync each agree to bring claims only in an individual capacity, not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

30-day opt-out. You may opt out of this arbitration agreement by emailing legal@vitalsync.fit with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms, including your account username and the date.

18. Changes

We may update these Terms. Material changes will be announced on the Service or by email at least 14 days before they take effect. Continued use after the effective date means you accept the update.

19. Contact

Questions: legal@vitalsync.fit.